Get in Touch

We are here to help. Whether you have a question about your order, need sizing advice, or simply want to know more about VAGU — our team responds within 24 hours, Monday to Friday.

Order Support & Complaints

Order Enquiries

For questions about your order, shipping status, tracking, delayed deliveries, damaged items, or returns and exchanges.

Mon – Fri  ·  9AM – 6PM GMT
General Enquiries

Brand & General

For press, wholesale, collaboration, brand partnerships, or any general questions about VAGU and our products.

Mon – Fri  ·  9AM – 6PM GMT

Dedicated Shipping Support

We understand that delivery issues can be stressful. Our team handles all shipping concerns with priority and care. Please contact us at vaguoffice@gmail.com with your order number and we will resolve your issue promptly.

Delayed Orders

If your order hasn’t arrived within the estimated window, we will investigate and update you within 24 hours.

Tracking Issues

If your tracking link shows no movement, contact us and we will liaise with the courier directly on your behalf.

Damaged Parcels

Photograph the damage immediately and email us within 48 hours. We will arrange a replacement or full refund.

Lost Parcels

If your parcel is confirmed lost, we will send a replacement or issue a full refund — no questions asked.

Exchange Requests

Need a different size? Email us within 14 days of delivery and we will guide you through the exchange process.

Complaints

All complaints are handled with full attention and resolved within 3–5 business days. Your experience matters.

Looking for quick answers? Visit our FAQ page for information on sizing, shipping, returns, and care.

View FAQ →