Frequently Asked
Questions
Everything you need to know about VAGU — our fit, our fabric, our process, and our promise.
Sizing & Fit
How does the sizing fit?
VAGU garments are designed with an intentionally oversized silhouette. We recommend sizing down if you prefer a more fitted look, or staying true to size for the full relaxed, architectural drape we intended. Our size guide provides full chest and body length measurements to help you decide.
Is the fit oversized?
Yes — by design. The oversized fit is not a trend for us, it is a considered aesthetic choice. The shoulder drops slightly, the body falls clean, and the hem sits with intention. It is a silhouette built for calm confidence.
Are products true to size?
Our pieces run oversized relative to standard sizing. A size M will feel like a relaxed L. We recommend checking our Size Guide for exact measurements before ordering, especially if you are between sizes.
Fabric & Quality
What is 200gsm cotton?
GSM stands for grams per square metre — it is the standard measure of fabric weight. At 200gsm, our cotton is classified as heavyweight. This means the fabric is dense, structured, and premium to the touch. It holds its shape wash after wash, drapes beautifully, and improves with age. Most high-street brands use 140–160gsm. We use 200gsm because we believe the difference is felt immediately.
How do I wash my VAGU garment?
Turn the garment inside out before washing. Machine wash cold (30°C) on a gentle cycle. Avoid tumble drying — lay flat or hang to air dry to preserve the shape and weight of the fabric. Do not bleach. Do not iron directly on any printed or embroidered areas. Full care instructions are available on our Care Guide page.
Shipping & Delivery
How long is shipping?
UK orders are dispatched within 1–2 business days and delivered within 1–3 business days via express courier. International orders vary by destination but typically arrive within 5–10 business days. All orders include tracking.
Do you ship worldwide?
Yes. VAGU ships internationally. Shipping times and costs vary by destination and will be calculated at checkout. All international orders include a tracking number sent via email upon dispatch.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery window, please first check your tracking link. If tracking shows no movement for more than 5 business days, contact our support team at vaguoffice@gmail.com with your order number and we will investigate immediately.
What happens if my package arrives damaged?
We take damaged deliveries seriously. If your order arrives in a damaged condition, please photograph the packaging and the item immediately and email vaguoffice@gmail.com within 48 hours of delivery. We will arrange a replacement or full refund as a priority.
How can I contact support regarding a shipping complaint?
For all shipping complaints, tracking issues, lost parcels, or delayed orders, please contact our dedicated order support team at vaguoffice@gmail.com. Our team operates Monday to Friday, 9AM – 6PM GMT, and aims to respond within 24 hours.
Returns & Exchanges
Can I exchange sizes?
Yes. We offer size exchanges within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached. To request an exchange, email vaguoffice@gmail.com with your order number and the size you require.
What is your returns policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Once received and inspected, refunds are processed within 5–7 business days to your original payment method. Full details are available on our Returns & Exchanges page.
Payments
What payment methods are accepted?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely via Shopify’s encrypted checkout.