Privacy Policy
VAGU Global LTD (“VAGU”, “we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit vagu.co.uk or make a purchase from us.
1. Who We Are
VAGU Global LTD is a company registered in England and Wales (Company Number: 16928016), incorporated in December 2025. Our registered address is in the United Kingdom. For data protection enquiries, contact us at vagugloballtd@gmail.com.
2. What Data We Collect
We may collect the following personal data when you interact with our website or place an order:
- Name, email address, phone number and delivery address
- Payment information (processed securely via Shopify Payments — we do not store card details)
- Order history and purchase preferences
- IP address, browser type and device information
- Cookies and usage data (see our Cookie Policy)
- Communications you send to us via email or contact forms
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations, shipping updates and delivery notifications
- Respond to customer service enquiries and complaints
- Send marketing communications (only with your consent)
- Improve our website, products and services
- Comply with legal obligations
- Prevent fraud and protect the security of our platform
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: to fulfil your order and provide our services
- Legitimate interests: to improve our services and prevent fraud
- Consent: for marketing communications and non-essential cookies
- Legal obligation: to comply with applicable laws
5. Sharing Your Data
We do not sell your personal data. We may share your data with trusted third parties only where necessary:
- Shopify Inc. — our e-commerce platform and payment processor
- Courier and logistics partners — to fulfil and deliver your order
- Email marketing platforms — if you have opted in to marketing
- Legal authorities — where required by law
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal compliance purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at vagugloballtd@gmail.com.
8. Cookies
We use cookies to improve your experience on our website. For full details, please see our Cookie Policy.
9. Security
We take the security of your data seriously. Our website uses SSL encryption and all payment processing is handled by Shopify’s PCI-compliant infrastructure. We do not store payment card details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related questions or requests, please contact:
VAGU Global LTD
Email: vagugloballtd@gmail.com
Company Number: 16928016
United Kingdom