Shipping Information
Every VAGU order is dispatched with care and precision. We use premium packaging and reliable couriers to ensure your garment arrives in perfect condition, wherever you are in the world.
United Kingdom
Express UK Delivery
Dispatched within 1–2 business days. Delivered within 1–3 business days. Tracking included. Free on qualifying orders.
International
Worldwide Shipping
We ship globally. Delivery times vary by destination — typically 5–10 business days. All international orders include full tracking.
Packaging
Premium Packaging
Every order is packaged with care in premium materials that reflect the quality of the garment inside. Unboxing is part of the VAGU experience.
Delivery Details
Dispatch Time
Orders placed before 2PM GMT on business days are typically dispatched the same day. Orders placed after 2PM or on weekends are dispatched the next business day.
Tracking
A tracking number is emailed to you as soon as your order is dispatched. You can use this to monitor your delivery in real time. If you have not received a tracking email within 2 business days of ordering, please check your spam folder or contact us.
Delivery Confirmation
You will receive an email confirmation once your order has been delivered. If you are not home at the time of delivery, the courier will leave a card with redelivery or collection instructions.
Shipping Delays
During peak periods (sale events, holidays, new launches), dispatch times may be slightly extended. We will always communicate any delays via email. Carrier delays beyond our control may occasionally affect delivery windows.
Shipping Support & Complaints
We take every shipping issue seriously. If your order has not arrived, your tracking shows no movement, or your parcel has arrived damaged, please contact our dedicated order support team immediately. We will investigate and resolve your issue as a priority.
Email: vaguoffice@gmail.com
Please include your order number and a brief description of the issue.
Delayed Orders
Contact us if your order hasn’t arrived within the estimated window. We will investigate within 24 hours.
Lost Parcels
If your parcel is confirmed lost by the carrier, we will send a replacement or issue a full refund immediately.
Damaged Items
Photograph the damage and email us within 48 hours of delivery. We will arrange a replacement or refund as a priority.
Tracking Issues
If tracking shows no movement for 5+ business days, contact us and we will liaise with the courier on your behalf.